Refund policy

We validate each address when shipping, however, all orders shipped to an incorrect address or returned to K-Mo Baby store due to a guest error will be refunded for the items ordered only. We do not refund for shipping charges. We will also assess a 25% restocking fee. K-Mo Baby Online is committed to making sure our guests are completely satisfied with their purchase. We have a simple return policy to make your shopping experience convenient and comfortable. If you are not satisfied with your purchase, you may return it within 30 days of your order date with your original packing slip .We are not able to accept blind returns. 1. All unused, unopened merchandise in original packaging returned within 30 days of receipt will be credited 100% of purchase price excluding shipping and handling charges. 2. You will be responsible for all return shipping fees and we will not reimburse for original shipping, duties or taxes. 3. Any product with a quality defect or incorrect merchandise can be returned for a full refund. Please contact us within 1 week or receipt of your order to resolve the issue. 4. Items returned that are washed, worn, torn, dirty or outside the original packaging will be up to the discretion of our returns department. We may not be able to process an exchange or refund for returned goods or guest may be charged up to a 25% restocking fee. 5. All returns must be sent via a trackable carrier (USPS, UPS or Fedex) to the below address: 

K-Mo Baby Inc

100 Central Highway

Stony Point  NY 10980

Please include the order number, or a legible email address at which we can reach you in case we have any additional questions. Please make sure you have your tracking number available before checking on the status of your return. All returns are processed within two days of arrival at our facilities. Please allow 5-7 days after receipt and inspection of the returned items for proper credit, as it will take time before the refund appears on your card. K-Mo Baby reserves the right to refuse any returns upon final review if all above guidelines have not been met.